Some time ago I spoke with public sector leadership at Oracle and Accenture about applications in Health and Human Services. Oracle was already my client with what was then Haley Authority (now Oracle Policy Automation) integrated within Siebel CRM. Lagan was also one of my clients who competed with Oracle and others, such as Curam Software, for public sector case management applications. It was obvious then that then market-leading approach of Curam Software, which largely relied on IBM Global Services to codify the policies that determine eligibility and levels of benefit for various programs would not be viable for much longer. Oracle and Lagan were going to change the playing field with a more accessible and knowledge-centric approach based in Haley’s natural language business rules management system.
There was a current battle going on in one state (Kansas, as I recall) among these three companies which went Oracle’s way thanks to Accenture and support from Haley. We were also working with them on a larger opportunity in Ontario. Continue reading “Accenture, Public Policy and Governance at Oracle”
In a recent post I mentioned comments by Sir Tim Berners-Lee concerning the overlap between enterprise information models and semantic web ontology supporting the concept of linked data. Sir Berners-Lee argued that overlap is already sufficient to have a transformative effect on mainstream IT. I think he is right, but also that we are not there yet. There are many obstacles to adoption, not the least of which is the inertia of enterprise IT. Disruptive approaches to software development typically require ten years or so to cross the chasm from visionary and early adopters to the mainstream. We are only a few years into this and the technology is not ready.
First, let’s establish that there is plenty of semantics available for reuse now. There are existing models, some of which are well-designed, mature, and widely used. Unfortunately, most of what exists has little apparent relevance to enterprises. There is little on this diagram that would draw the attention of an enterprise architect, for example.
Continue reading “Extended Enterprise Ontology”
Not long ago I posted on the need to understand common concepts well. My example then concerned the need to understand time well enough to answer a question like, “How much did IBM’s earnings increase last quarter?”. Recently, in contemplating some training issues related to the integration of Haley Authority within Siebel, I came across examples phrasings from the documentation on Siebel’s web site, including:
- if an account’s location contains “CA” then add 50000 in “USD” for the account
- if an account’s location contains “CA” then add 70000 in “USD” on today for the account
Two things are immediately obvious.
- Oracle does not understand location.
- Oracle has an interesting, but nonetheless poor understanding of money.
Of course, I am intimately familiar with Authority’s understanding of money. However, Siebel needs more than Authority understands. Continue reading “Oracle should teach Siebel CRM about location and money”