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Posts Tagged ‘units’

Oracle should teach Siebel CRM about location and money

Not long ago I posted on the need to understand common concepts well. My example then concerned the need to understand time well enough to answer a question like, “How much did IBM’s earnings increase last quarter?”. Recently, in contemplating some training issues related to the integration of Haley Authority within Siebel, I came across examples [...]

Understanding events and processes takes time

We have been teaching a computer to answer questions like, “How much did IBM’s earnings change last quarter?”  It takes a fair bit of knowledge, including how to understand English, to answer this question.  But teaching it what a “quarter” is brought back memories of debates with some former CMU colleagues about what units are [...]